Service Quality

Why Our Clients Prefer AXA SİGORTA…

• Widespread agency network serving in Turkey
  Most widespread agency network in Turkey – with over 1400 agencies and aprox. 900 bank branches operating in 78 out of 81 cities
• Most widespread repair service network with
  Over 1200 vehicle servicing centres
  Over 1500 health services facilities
• AXA SİGORTA is the most successful insurance company in all market researches.
  • According to TNS PIAR 2005 sector research AXA SİGORTA appeared to be the most successful insurance company in the sector in terms of image components from the consumer point of view namely, “most reliable, most preferred, well known, strong capital, ad/promotions, service quality, leader in the sector, wide spread distribution channels, price/payment conditions, customer relations, damage payment quick and accurate, product variety”.
  • AXA SİGORTA is the most preferred insurance company for the agencies according to TNS PIAR 2005 Insurance Market Research.
  • According to the detailed (spontaneous+ aided) results of 2005 Consumer Research of AC Nielsen, AXA SİGORTA is the insurance company with 80% awareness which is the highest among all known insurance companies.
• Highest Costumer Satisfaction
  According to the Turkey Customer Satisfaction Index research made by Turkey Quality Association, AXA SİGORTA was awarded as being leader of insurance sector.
• Highest Agency Satisfaction
  According to the 2007 Agency Satisfaction Research, the common agency satisfaction of AXA SİGORTA agencies is % 86.
• 24 hours service in Claims Operations
  365 days in a year, 24 hours in a day, our customers are served promptly when any claims occur by the “Claims Communication Center” with its phone number 216 444 1 999 working continuously.
• Both Life and Non-life products are presented under one roof
  The privilege of selling both life and non-life products under one roof, facilitates the lives of our customers in their need of more than one insurance products.
• The determination of customer needs accurately
  AXA SİGORTA is developing ‘Individual Package Products’ which suit the real needs of individual customers.
  AXA SİGORTA develops private policies for the needs of corporate customers, by making risk management for them.

Our Understanding of Service Quality

AXA SİGORTA’s sales organization is co-ordinate in accordance with customer groups. This structure allows the company to be easily accessible to the distribution channels as well as the customers and leads to a better quality of service before and after sales. The company’s different and widespread organizational structure leads to a standardized level of service as well as improved quality.